Featured FAQ - Haylou

In April, Haylou RS3 won the IAI Global Design Gold Award. In October, Haylou donated RMB 23 million to promote "double first-class" construction. In September, Haylou X1 dual noise cancellation true wireless earbuds and Haylou RT smart watch were officially launched. In October, Haylou W1 won the world’s most prestigious audio and visual product awards "Japan’s VGP Awards". In November, Liesheng Technology was shortlisted for the Excellence Award from Electrend.net as a smart watch enterprise. In December, Liesheng Technology made the Guangdong Manufacturing Enterprise 500 list for the second time, ranking 184th.

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How could I make an order of Haylou products?

Please check the ‘where to buy’ page to see the products available for you.

How long is the warranty period?

All quality-related defects on items sold directly by Haylou or Haylou's authorized resellers are covered by an 18-month warranty, starting from the date of purchase.

What's Haylou’s return and warranty policy?

For the full return and warranty policy, see After-sale Service.

Under what circumstances will the wireless earbuds automatically turn off?

When the wireless earbuds are outside the charging box and there is no connection and no operation, they will turn off automatically in about 5 minutes.

Is there a way to switch between connected devices?

Sorry, there is no way to switch between connected devices, you can switch it by reconnecting your devices Bluetooth.

Can I use mobile power to charge the earbuds?

Mobile power charging is not recommended. Due to the battery capacity of Bluetooth earbuds and charging box is relatively small, the charging current will also be very small. When the output current of the mobile power supply is lower than the current protection threshold, it will be considered that the battery is fully charged and the mobile power supply will automatically power off, then it will not be charged.

Why have I started walking, but the smart watch doesn't count steps?

In order to reduce the error, the smart watch equipment has been set an initial numerical value of 10. When the number of real-time steps is more than 10, the step recording will be officially started, and the number of real-time steps in the App will change. That is, start from step 10, 10 steps before data storage.