Please check the ‘where t buy’ page to see the products available for you.

All quality-related defects on items sold directly by Haylou or Haylou's authorized resellers are covered by an 18-month warranty, starting from the date of purchase

For the full return and warranty policy, see After-sale Service.

When the wireless earbuds are outside the charging box and there is no connection and no operation, they will turn off automatically in about 5 minutes.

Desculpe, não há como alternar entre dispositivos conectados, você pode alterná-lo reconectando o Bluetooth de seus dispositivos.

Mobile power charging is not recommended. Due to the battery capacity of Bluetooth earbuds and charging box is relatively small, the charging current will also be very small. When the output current of the mobile power supply is lower than the current protection threshold, it will be considered that the battery is fully charged and the mobile power supply will automatically power off, then it will not be charged.

In order to reduce the error, the smart watch equipment has been set an initial numerical value of 10. When the number of real-time steps is more than 10, the step recording will be officially started, and the number of real-time steps in the App will change. That is, start from step 10, 10 steps before data storage.